Help and TroubleShooting

[video coming soon]

The String Got Stuck When Replacing

Sometimes the string may get stuck inside the end when you're trying to replace. It helps to use a needle, or end of a paperclip to poke out the remaining knot.

The Lights Won't Turn On

Make sure to put the batteries in correctly, and also that the batteries have energy. For V3 be sure to slide the metal cap underneath the hooks with the spring going inside (single colors). It's also recommended to remove the batteries during non-use of the All Light Color Changing and Modes Kit.

My Order Didn't Arrive

Your order should come with a tracking number that will help locate its whereabouts in the shipping process. International orders outside of the USA usually take 2+ weeks to arrive. If you have not received your order, please contact me as there may have been an issue with shipping.